User Content and Conduct Policy

Homestay exchange resources

User Content and Conduct Policy

Version 03.01.2018

Print or download as pdf file aims at building a global youth exchange community, which is as accessible, pleasant and safe as possible. Our platform enables people from diverse backgrounds to create exchange profiles, which can include photo, video and sound materials, to start public and individual conversations and share experiences in fora.

Our policies play an important role in maintaining a positive experience for our users. Please follow these policies as you use our services.

We depend heavily upon users to let us know about content that may violate our policies. After we are notified of a potential policy violation, we may review the content and take action, including restricting access to the content, removing the content, and limiting or terminating a user’s access to services.

We occasionally modify these policies, so please check back here for any updates. Beyond the policies listed below, note that several products and features may have additional policies and terms — please check the links provided for those additional requirements.

1.      Illegal Activities

Do not use our services to engage in illegal activities or to promote activities that are dangerous and illegal. We may also remove content that violates applicable local laws. To report content that you believe should be removed based on local laws, click here.

2.      Malicious and Deceptive Practices

Do not transmit viruses, malware, or any other malicious or destructive code. Do not distribute content that harms or interferes with the operation of the networks, servers, or other infrastructure of or others. Do not use our Services for phishing scams.

3.      Hate Speech

Our products are platforms for free expression. But we don’t support content that promotes or condones violence against individuals or groups based on race or ethnic origin, religion, disability, gender, age, nationality, veteran status, or sexual orientation/gender identity, or whose primary purpose is inciting hatred on the basis of these core characteristics. This can be a delicate balancing act, but if the primary purpose is to attack a protected group, the content crosses the line.

4.      Harassment, Bullying, and Threats

Do not engage in harassing, bullying, or threatening behavior, and do not incite others to engage in these activities.

Anyone using our services to single someone out for malicious abuse, to threaten someone with serious harm, to sexualize a person in an unwanted way, or to harass in other ways may have the offending content removed or be permanently banned from using the Services.

In emergency situations, we may escalate imminent threats of serious harm to law enforcement. Keep in mind that online harassment is also illegal in many places and can have serious offline consequences for both the harasser and the victim.

5.      Personal and Confidential Information

Do not distribute other people’s personal and confidential information, such as credit card numbers, confidential national ID numbers, or account passwords, without their permission. Do not post or distribute images or videos of minors without the necessary consent from their legal representatives. Report a violation.

6.      Child Exploitation

Do not upload or share content that exploits or abuses children. This includes all child sexual abuse imagery (even cartoon images) and all content that presents children in a sexual manner.

We will remove such content and take appropriate action, which may include disabling accounts and reporting to the national authorities and law enforcement. Note that this policy may additionally apply to any content uploaded or transmitted through our services.

If you find any content that you think exploits children in this manner, do not reshare or comment on such content, even if your intent is to bring it to’s attention. Instead, make a screenshot of the content and report a violation.

If you find content elsewhere on the internet, please contact the authorities and law enforcement directly.

7.      Spam

Do not spam, including by sending unwanted promotional or commercial content, or unwanted or mass solicitation. Do not aggressively send invitations, add people to your circles, or message people that you do not know.

8.      Ranking Manipulation

Do not manipulate ranking or relevancy using techniques like repetitive or misleading keywords or metadata.

9.      Sexually Explicit Material

Do not distribute sexually explicit or pornographic material. Do not drive traffic to commercial pornography sites. Note that your profile photo and media album cannot include mature or offensive content.

10.          Violence

Do not distribute depictions of graphic or gratuitous violence.

11.          Regulated Goods and Services

Our services enable discussion of many topics, but we do not allow content that facilitates the sale of regulated products and services, including alcohol, gambling, pharmaceuticals and unapproved supplements, tobacco, fireworks, weapons, or health/medical devices.

If we receive a complaint that content is targeting audiences in violation of applicable laws and regulations, we may remove or restrict the offending content or account.

Even with the appropriate age and geographical restrictions in place, we still do not allow the facilitation of the sale of the products listed above.

12.          Impersonation

Do not use our Services to mislead or confuse users by pretending to be someone else or pretending to represent an organization you do not represent.

13.          Account Hijacking

Do not access another user’s account without their permission.

14.          Use of Multiple Accounts

Do not create or use multiple accounts to evade our policies or bypass blocks or otherwise subvert restrictions placed on your account. For example, if you’ve been blocked by another user or suspended for abuse, don’t create a replacement account that engages in similar activity.

About our Policies and Terms

These policies apply generally to the content you post on or send through our services. The services and products of are governed by their applicable terms of service.

Reporting Potential Issues

If you encounter content or a user that you believe violates the above policies, please report it to us using the email address

Print or download as pdf file

Questions or Concerns?

See our Library area where you can find loads of reference and background information.

See Library Section
Subscribe to Newsletter

By subscribing to our mailing list, you will always be updated with the latest news from us.


Your privacy is important to us and we will never rent or sell your information.



Go up