Privacy Policy

Homestay exchange resources

General Privacy Policy for the
Use of

Version 03.01.2018

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1.  Security and Anonymity

Security is of the highest importance to undertakes all efforts to protect the data that is entrusted to it by its customers from unauthorised access. With the help of sophisticated systems of authorised access and technical protective measures like firewalls, the maximum data security is sought. Establishing contact with other members is done via an internal mailbox. The names and email addresses of the customers are kept secret at all times. Accordingly, the customer’s identity remains protected and the customers themselves decide if and when they disclose their identity to other members.

2.  Consent and Withdrawing Consent

2.1  Consent

By becoming a member of the customer consents to the collection, processing and use of personal data by and any third party acting on behalf of in accordance with the following privacy policy. The consent of the customer is recorded by

2.2  Withdrawing Consent

Subject to legal requirements, the customer may at any time withdraw its consent to the use of its data in whole or in part, as set out below. This applies also with respect to the use of anonymous or pseudonymous data.

To withdraw consent, it is sufficient to send an email with the following details:

(1.) stored email address or username
(2.) service password

Send the email to Alternatively, the information may be sent in writing to, Jansdam 2A, 3512 HB Utrecht, the Netherlands.

2.3  Tying-in Prohibition does not make the use of its services dependent on the customer consenting to the use of its data for purposes other than the conclusion and performance of the contract.

3.  Privacy Policy

3.1  Collecting, Processing and Using Personal Data

For the proper carrying out of the services (described in detail in the general terms and conditions), it is necessary for to collect, process and use the personal data provided by the customers during the registration process and in response to the personality test.

Personal data is information concerning the personal or factual circumstances of a specific or identifiable natural person.

During the first, free registration, the customer will be asked to provide certain minimum information without which the application cannot be completed. This mandatory information includes:
– gender;
– email address; and
– password.

Furthermore, during the registration process other information that forms the first part of your exchange matching service (see below) may also be asked, such as:
– profile name (of free choice);
– date of birth;
– city, country and region of residence; and
– language(s) spoken.

Access to is via the customer’s specified email address and the password chosen by them (so-called access information).

When registering for the subsequent youth exchange matching service, the following information will be asked:
– favourite exchange destination: city, country and region;
– favourite exchange language; and
– favourite age and gender of an potential exchange candidate.

The customer also answers a series of personal questions (such as information about their preferences and other features relevant to their idea of the right exchange partner / host family) that form the basis for creating their profile.

In this context, separately identifies questions whose responses will not be shown to other members. All other information contained in the profile is visible for other registered members to see on the website. Also visible to other members is any such data that the customer chooses to share with other members, such as age, postcode, interests etc.

If the customer decides to take advantage of one of’s paid services, the following information will be collected during the order process:
– first name and surname;
– residential address; and
– bank account or credit card information.

Each time the service is accessed, the usage data is sent through the respective web browser and saved in log files, in the so-called server log files. This data includes:
– IP address (internet protocol address) of the computer accessing the service;
– username on the platform;
– name of the requested page;
– date and time of the request;
– the referrer-URL (source URL) from which the user has accessed the requested page;
– volume of data transmitted;
– status message indicating whether the request was successful; and
– session identification number.

Every time the customer logs into the network, the following usage data will be saved in the so-called login data records:
– date and time of the login;
– username on the platform;
– IP address (internet protocol address);
– number of the session cookies; and
– session identification number.

3.2  Earmarking’s main purpose for collecting personal data is to allow the customer the safe, smooth, efficient and personal use of the service. For example, the personal data of customers is used to:

– provide the results and services desired by the customer;
– adapt, measure and improve the services, content and advertising;
– offer services based on the given circumstances;
– send targeted marketing communications and promotional offers by or its partners (see section 3.4) based on the customer’s given circumstances;
– provide information about new or additional products based on the customer’s given circumstances;
– prevent, detect and investigate possible prohibited or illegal activities and enforce’s general terms and conditions; and
– settle disputes and troubleshoot problems.

3.3  Providing Personal Data to Third Parties does not sell or exchange personal data or information or use them in any other unauthorised way. also does not pass on the personal data of customers to third parties, unless the customer has given their consent to do so or there is a legal obligation requiring to disclose the information.

A third party does not include external service provides of that provide services for and on behalf of The may include, for example, payment providers, collection agencies, and email or newsletter senders.

3.4  Use of Personal Data for Advertising can send tailored information about new or additional products to customers of free-of-charge accounts and paid accounts. Newsletters and information about products and services from commercial partners will be sent to customers only if they expressly wish to receive them. If the customer no longer wishes to receive the material, they can unsubscribe at any time – there is a clear notice and corresponding link for this at the end of every email / newsletter. Furthermore, the customer can at any time change the email subscription settings in “My Profile“ / “Settings“ / “Notifications“. also uses tailored advertising for its customers on its homepage and in its emails. For this targeted advertising uses parts of the customer data in order to decide whether a particular advertisement should be displayed. The choice of target groups takes place anonymously. When advertisers choose the target groups of their advertising based on demographic data, automatically uses the advertisements relevant to the corresponding audience.’s advertisers will only receive anonymous reports from which reference to an individual cannot be made.

3.5  Use of Analysis Programs carries out or has others carry out analyses regarding the way its customers use its services. For this purpose anonymous or pseudonymous user profiles are created. Creating these user profiles is for the sole purpose of continuously improving the services provided by

Google requires its users such as to use the following notification in their privacy statements. complies with this requirement by including the following text: 

„This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address truncated by the last octet prior to its storage using the “_anonymizeIp()” method) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser:”

3.6  Use of Cookies uses so-called cookies in order to design and optimise the individual experience and time spent online. A cookie is a text file that is stored on the hard disk of the computer either temporarily (“session” cookie) or for a longer pre-defined period of time (“persistent” cookie). Cookies contain, for example, information about the previous hits of the user on the relevant server and which offers have been accessed up to now. Cookies are not used to run programs or load viruses to your computer. The main purpose of cookies is to provide specially tailored offers to the customers and make using the service as convenient as possible. uses session cookies, partner and affiliate cookies, and persistent cookies.

(1) Session Cookies primarily uses “session cookies”, which are temporarily stored on the customer’s hard disk and automatically deleted when the browser is closed. Session cookies are used for login authentication and load balancing (balancing the system load).

(2) Partner and affiliate cookies continues to use cookies where a customer accesses external advertising space from the service. These cookies are used to settle accounts with commercial partners and contain no personal data of the customer. They are automatically deleted when the customer logs on to a website or after the expiry of four weeks.

(3) Persistent Cookies uses so-called “persistent” cookies to store the personal usage settings entered by a customer when using services for the purpose of personalising and improving the services. Persistent cookies are used to ensure that the customer’s personal settings can be applied each time the customer visits the website. Persistent cookies are also used to automatically distinguish which membership status the customer has, whether they have already seen particular information and advertisements or participated in a survey. In addition, the service providers that has engaged to analyse user behaviour use persistent cookies for the purpose of identifying repeat users. These services only store the data transferred from the cookies anonymously. References to the IP address of a customer are not kept.

(4) Partner Sites / Advertisers

Where the service is integrated with a website of a commercial partner, these partners can also use the cookies on the respective websites. has no control over and is not responsible for the actions of these partners. recommends that you read the privacy policy of the respective commercial partner.

(5) Preventing Cookies

The customer may at any time disable cookies. This is usually done by selecting the appropriate option in the browser settings or through other programs. For more information see the browser’s help faction. If the customer decides to disable the cookies, this can reduce the scope of services available and have a negative impact on the use of the service. To the opt-out procedure.

3.7  Information about Stored Data

The customer may at any time request information about the data that has been stored about his or her person, its origin, the purpose for which it is stored and the recipient to whom the data will be given. This information is free and will be given in writing.

The request shall be in writing and signed by the customer. The request shall be addressed to, Customer Support, Jansdam 2A, 3512 HB Utrecht, The Netherlands. The request must also contain the following information:

(1.) the email address provided to or username; and
(2.) Service password.

3.8  Deleting and Correcting Data

The customer has the statutory right to request at any time that data stored by about him or her be deleted or corrected.

The customer may send such a request in an email containing the following information:

(1.) the email address provided to or username; and
(2.) service password.

The email shall be sent to The customer may also send the request in writing to, Customer Support, Jansdam 2A, 3512 HB Utrecht, The Netherlands.

3.9  Verifying Personal Data

To prevent people from misusing the service (sometimes with fraudulent intent),, without having a legal duty to do so, uses different automated monitoring tools to analyse the random activities on the platform and check the plausibility of customer input.

Further, carries out – also without any legal obligation to do so – automated, random filtering of messages. Accordingly, customers’ written texts can be checked against word lists to make sure they comply with applicable laws and the general terms and conditions. For example, words of a pornographic or clearly offensive nature can be automatically matched to a customer’s text. As part of the so-called anti-scamming scans, customers are sought to be protected from scams.

Should a random / automated audit result in suspected abuse of the service, the legal consequences with respect to the membership are set out in paragraph 7 of the general terms and conditions. may also refuse to accept or deliver incoming and outgoing messages where the automated screening process suggests there is a high probability that the relevant message is unlawful and / or violates the general terms and conditions. Messages already sent will be placed in a separate “spam folder” and deleted after 90 days. The customer will not receive any notification that the message was deleted or not delivered.

4.  Current State of Technology

The customer is aware that, based on the current state of technology, data security cannot be guaranteed during the transfer of data over the internet. In particular, emails do not provide secure communication, because “eavesdropping” cannot technically be prevented. The customer is responsible for the security of their own data transmitted by them over the internet.

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